International Association of Movers (IAM) Assistant – Terms of Service
International Association of Movers (IAM) Assistant – Terms of Service
1. Acceptance of Terms
By accessing or using the IAM Assistant (the “Assistant”), you agree to be bound by these Terms of Service (“TOS”) and all terms incorporated herein by reference. This Assistant is provided by the International Association of Movers (IAM). If you do not agree to these terms, you may not use the Assistant.
2. Description of Service
The Assistant is an artificial intelligence conversational tool powered by an AI model. It is designed solely to provide informational assistance regarding:
- The International Association of Movers (IAM)
- The IAM Mobility Exchange Directory (IAMX)
- IAM Learning programs
- The Global Moving Foundation (GMF)
- Directory searches at the IAMX Directory
The Assistant uses a structured knowledge base and tools to generate responses based on user queries.
3. Accuracy and Limitation of Liability
The Assistant provides information based on the data available in its designated knowledge base.
a. Informational Use Only: All responses, information, data, or links provided by the Assistant are for informational purposes only. They do not constitute official legal advice, binding business guidance, financial counsel, or an endorsement of any particular member or service provider.
b. No Warranty of Accuracy: IAM makes no warranties regarding the accuracy, completeness, or reliability of any information provided by the Assistant. AI-generated responses, even when grounded in the knowledge base, may contain errors or omissions. You acknowledge that you use the Assistant at your own risk.
c. Directory Search Disclaimer: URL links generated by the Assistant for the IAMX Directory are provided purely as a convenience. IAM is not responsible for the content of external sites or the actions of any third-party member listed in the directory. Users must conduct their own due diligence.
d. Limitation of Liability: To the maximum extent permitted by applicable law, IAM shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Assistant or reliance on any information provided herein.
4. User Conduct and Input Data
a. Prohibited Input: You agree not to input any sensitive personal information (such as passwords, credit card numbers, or medical information), offensive language, or content that violates any applicable law.
b. Data Use and Training: You acknowledge and agree that IAM may store, process, and analyze the content of your conversations (including questions and feedback) for internal performance improvement, troubleshooting, and usage analytics. Such data will not be shared externally or used to train public AI systems. IAM will take reasonable administrative, technical, and physical measures to safeguard stored data against unauthorized access or disclosure.
c. No Recommendation of Members: The Assistant is explicitly instructed not to provide qualitative recommendations for individual members, except where explicitly permitted by the IAM (such as referencing official alerts).
5. Termination
IAM reserves the right, in its sole discretion, to suspend or terminate your access to the Assistant at any time, without notice, for any reason or no reason, including without limitation, for breach of these TOS.
6. Governing Law
These TOS shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, USA, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located within Virginia to resolve any legal matter arising from these TOS.
7. Service Modifications and Availability
IAM reserves the right to modify, suspend, or discontinue the Assistant, or any part thereof, at any time without notice. IAM is not liable for any interruption or loss of access, or for any modification that may affect functionality or availability.
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Revised Nov. 14, 2025