IAMTrusted Supplier
Commitments Honored, Disputes Resolved, Professionalism Assured
IAM Supplier Members provide products and services which are vital to the moving industry’s ability to serve our customers.
The IAM is proud of its diversity and inclusivity; it welcomes the largest, most established multinational firms as well as the entrepreneurial startups seeking to make their mark in this highly competitive industry. This commitment is enshrined in the IAM Code of Ethics where all members agree to treat their fellow members and clients with respect, and without discrimination. This is a bedrock principle of IAM.
”Our business relies on the ability of members to engage in trade with each other, frequently across international borders usually without formal contractual relationships. Successful moving services providers are experts at supply chain review and management allowing them to select the best partners suited to the specific requirements of their customers.
The IAM developed the IAM Mobility Exchange (IAMX) Online Directory to faciliate the cataloging and categorization of service providers and suppliers. IAMX is accepted as the Universal Service Provider Directory for the moving industry.
IAMX Validation is a voluntary program which permits IAM Members to present documentary evidence or live links to validate memberships, compliance and quality qualifications. The IAMX-Validated logo provides users an assurance that the qualifications presented in their IAMX directory listing can be trusted.
The IAMTrusted Moving Company (ITMC) Program developed as a natural extension of IAMX Validation. ITMCs pledge their adherence to abide by the IAM Code of Ethics and the ITMC Agreement. In short, the commitments made by an ITMC are backed by the IAM Issue Resolution System (IIRS). ITMCs are bound to strict guidelines and timelines for dispute resolution in the IIRS at the risk of losing their ITMC status for non-compliance. Professionalism is Assured.
The IAMTrusted Supplier (ITS) Program applies the ITMC principles of Commitments Honored, Disputes Resolved and Professionalism Assured to IAM’s Supplier Members allowing them to affirm their adherence to the IAM Code of Ethics and the IAMTrusted Supplier Agreement.
Key Benefits of Working with an IAMTrusted Supplier
- Trust – All qualifications including those related to ITS Agreement are documented and validated through the IAMX Validation system.
- Minimize Financial Risk – The IIRS procedures incentivize prompt settlement of financial transactions and provide a strict timeline to resolve financial disputes. IAM is also able to assist member companies sooner when you report early through the IIRS.
- Assurance of Professional Conduct – An ITS agrees to the written rules of professional conduct outlined in the ITS Agreement and agrees to be bound by the IIRS procedures in the event that an ethics issue is raised against them.
- Dynamic Display of ITS Status – Unlike quality assurance programs that rely on infrequent, periodic snapshots of a company’s status, the ITS program displays a dynamically updated designation logo based on objective metrics related to the adherence to the ITS Agreement.
- Objective Status Ranking – The ITS designation is not based on subjective user reviews which may be open to manipulation. The ITS logo depicts the current status of that company’s adherence to the ITS Agreement in real time.
IAMTrusted Supplier – Professionalism Assured
Our business relies on our ability to collaborate with service partners and suppliers operating to professionally expected standards. This system, built on experience and trust, works remarkably well. Most transactions flow seamlessly without formal written contracts but the few exceptions create tremendous friction, inefficiency and financial risk for the industry.
Assuring Adherence to a Professional Code of Conduct
The IAMTrusted Supplier (“ITS“) designation recognizes IAM industry partner companies that have made significant investments in their business to promote a culture of competence, knowledge, and conscientiousness within their staff and wish to display a tangible commitment of their trustworthiness to their industry colleagues.
IAMTrusted Supplier Agreement
The ITS Agreement lists the requirements that IAM Supplier members must adhere to as a condition of earning and maintaining their ITS designation. ITS Agreement is built upon the foundation of the Code of Ethics of the International Association of Movers which all IAM Members are bound by.
The ITS Agreement stresses truth and fairness in advertising, sales and customer service practices that build and maintain customer trust and confidence in the professional moving industry. The ITS Agreement relies on the IAMX-Validation system to document, review and validate IAMTrusted Supplier requirements.
The ITS Agreement requires each ITS to agree to be bound by the processes of the IAM Issue Resolution System (IIRS).
Click here to view the complete IAMTrusted Supplier Agreement document.
IAM Issue Resolution System (IIRS)
While most transactions between IAM member companies are concluded successfully, occasional issues may arise. These issues can be classified into 4 major categories:
- Financial – Issues related to financial disputes or non-payment of transactions charges.
- Operational – Issues related to operational issues related to a transaction
- Ethics – Ethics or professional code of conduct violations
- IAM Trademark Infringement – misuse of the IAM name, logos or trademarks.
Any IAM member company will be able to report an issue through the IIRS automated system at IAM Mobility Exchange. While all IAM members are bound by the IAM Code of Ethics, an ITS voluntarily agrees to abide by the IIRS Guidelines which stipulate a strict timeline for issue acknowledgement and resolution. In addition, if that issue resolution cannot be achieved between the involved parties within the resolution period, an ITS agrees to abide by any judgment resulting from an Issue referred by IAM Staff to its established resolution processes in the RPP Operating Rules and Regulations and IAM Procedures for Dispute Resolution and Ethics Enforcement.
An ITS displays their IAMTrusted Supplier logo denoting their status in good standing as part of their IAMX company profile. Any failure to abide by the IIRS timeline milestones and processes will result in the removal of ITS status. The ITS logo will be removed from that company’s IAMX profile until that company’s ITS status has been reinstated.
Additional penalties may apply depending on the frequency and severity of IIRS procedure violations. The complete rules and procedures of the IIRS are outlined in the IIRS Guidelines.
View the Training Course for IIRS Procedures at IAM Learning: IIRS Procedures Course
Requirements & Program Costs
- Applicant must be an IAM Member in good standing with at least 4 years in business
- Branches of ITS Parent in the same country are not required to meet the 4 years in business requirement
- ITS application requires IAMX Validation
- For IAM Premier & Core Members – IAMX Validation is included in membership
- For IAM Value Members- IAMX Validation Annual fee is US$250
- An executive of the ITS must complete :
- IAMTrusted Supplier Overview Course
- The course is free and should take less than 30 minutes to complete
- ITS Standard Annual Fee – US$500
- IAM Member Branches of ITS in same country as parent – Included in branch membership fee. No separate ITS fee for branch offices in same country as parent.
- IAM Member Branches of ITS in different country than parent – US$250 each
- An executive of the ITS must complete the digital IAMTrusted Affirmation Form
- Access via IAMX Company Profile
IAM Code of Ethics
IAMTrusted Supplier Agreement
IAM Issue Resolution System Guidelines
View the IIRS Procedures Training Course at IAM Learning: IIRS Procedures Course
IAMTrusted Supplier Affirmation
The digital IAMTrusted Industry Affirmation Form is available at IAMX. To complete and submit the form, you must a principal of your company that is authorized to affirm the ITS bcommitments on behalf of your company. Here are the steps:
- Sign in to IAM Mobility Exchange (IAMX). You must be an authorized Admin of the company. How to Sign In to IAMX.
- Click on the Validation Checklist. The ITS qualifications appear at the bottom of the checklist.
- Be sure that you have met the following:
- IAMX Validation (You will not able to access the Checklist unless your company is Validated)
- 4 years in Service
- Have completed the IAMTrusted Supplier Overview (ITS) Course
Once you have met all four of those requirements, the green tick marks will show approval of these requirements (Green Arrow), you are ready to submit your IAMTrusted Affirmation Form (Click Red Arrow).
The IAMTrusted Supplier Overview Training Course
The IAMTrusted Supplier Overview Training Course is available at IAM Learning.
Frequently Asked Questions
What are the fees associated with the ITS program?
You can see the list of requirements and fees here: Requirements & Fees
What are the requirements to apply for the ITS designation?
The requirements can be found in here: Requirements & Fees
What about my branch offices?
Branch offices of an IAMTrusted Supplier in the same country as the parent are eligible to receive the IAMTrusted Supplier designation at no additional fee. The branch offices must be an IAMX-Validated member. They must adhere to requirements 2 thru 9 of the IAMTrusted Supplier Agreement. Please see the Requirements & Program Fees section for detailed information.
The annual fee for branch members located outside of the country of their parent is US$250.
What happens if my company accidentally fails to meet a requirement of the ITS program?
Any failure to meet any of the requirements of the ITS Agreement will result in the immediate loss of ITS status and removal of the ITS logo from that company’s profile in IAM Mobility Exchange.
Can I apply to reinstate my ITS designation after losing it?
An ITS that loses their ITS status may apply to be reinstated by:
- Correcting the issue that caused the loss of ITS status.
- Submitting a written plan to prevent recurrence of the issue.
- Waiting a 30-day period from the date of application for reinstatement.
An ITS that has 3 or more failures to abide by the ITS Agreement in a 12-month period will have their ITS status suspended for 1 year. The ITS may apply for reinstatement by:
- Correcting any outstanding issues that caused the loss of ITS status.
- Submitting a written plan to prevent recurrences of the issues.
- Waiting a 365-day period from the date of application for reinstatement
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